Technically and in terms of content, IAM projects for customers often differ significantly from internal IAM projects. It is particularly important to ensure that access to all customer applications is uniform and as simple as possible. With a
Self-Service Portal you can Customers take over most tasks themselves. This reduces your costs for IT support. At the same time, topics such as Security and privacy are not too short for your customers.
In some projects, there are additional functions that include the actual identity and access management usefully supplement: If your customers are companies (B2B), there is often a customer administrator and arbitrarily many subaccounts, partly with specific rights. Here flexible administration functions in
Self-Service Portal , reflecting the rights of the sub-administrator, generating added value.
Compliance also plays an important role. It is often necessary to ensure that: agreed to certain contracts or terms of use before access to an application or service may be used. Here helps
Contract management in the identity mangement system.
In addition, there are often higher requirements for the branding possibilities for customer contact. The registration mask is one of the first views an application and the first impression counts. In
Self-Service Portal the user manages some of the most sensitive data he shares with the company. Just there the
Customer Experience are not affected by a break in the look & feel. Speech and word selection must be Corporate Identity and the Appearance of the Corporate Design of the Company can be adapted.
